You know how to speak, be able to listen! Inefficiency of communication as a result of violation of the principle of active listening
- DOI
- 10.5922/pikbfu-2024-1-1
- Pages
- 5-18
Abstract
The issue of the effectiveness of speech communication is considered, which is largely determined by the adequacy / inadequacy of verbal and non-verbal behavior of communicants, as well as the problem of organizing dialogical interaction as a process of social, communicative, and discursive nature. The research aims to identify the essential characteristics of active listening techniques used in organizing verbal communication based on the analysis of material in English, French, and Russian languages. The scientific novelty of the work lies in specifying and identifying distinctive features of active listening (listening in the interest of the interlocutor) — a phenomenon that is not well-studied in domestic linguistics. The position is justified regarding the constructive nature of active listening techniques as a strategy for mutual understanding and coordination of communicants’ actions. The effective use of active listening techniques is conditioned by a set of communicative-pragmatic factors, including socio-psychological characteristics of communicants, the situation, and the interaction topic. The obtained results showed that non-compliance / violation of active listening rules and principles hinders the establishment and maintenance of contact between interlocutors throughout the communication process. Such deviations lead to a disruption of the unity between the speaker and the listener, a disturbance of the semantic coordination of communicative partners’ utterances. As a result, the full realization of communicative intentions and speaker’s attitudes is not ensured, leading to the ineffectiveness of verbal interaction and typically resulting in the emergence of pseudo-communicative contacts.