Factors in local governments’ digitalisation in the Northwestern Federal District of Russia: social media review
... process citizens’ messages and complaints on social media and provide feedback. Since December 1, 2022, maintaining official pages on social media under Russian jurisdiction (VKontakte, Odnoklassniki)<1> has become mandatory for state authorities, local administrations, subordinate agencies, and courts.<2>
The absence of initiative in utilising social media by local authorities in several municipalities before the legislative changes can be attributed to the low level of digitalization. We define ...
